Frequently Asked Questions (FAQ)

Delivery and tracking

What are the timeframes and costs?

Consult our Delivery page for estimated timeframes and the destinations we serve. Check the costs and options offered for your address at checkout before confirming your order.

How do I track my order?

Tracking information will be sent to you by email after shipment. If you have any questions, use our Contact page.

Returns

Can I return an item?

Consult the conditions on our Returns & Warranty page and contact us before sending anything back.

Products

How do I choose an accessory?

Check the dimensions, materials, surfaces, and coat type indicated on the product page. A tool for sofas or rugs should not be used as a pet brush.

How do I maintain my accessories?

Follow the manufacturer's instructions specific to each product. You can also find our grooming tips.

Payment

The available payment methods and the total amount are displayed at checkout. Check the summary before confirming your order.